Customer Service Executive

About the role

Daikin Asia Servicing Pte Ltd is seeking a Customer Service Executive to join our dynamic team in the Tampines region. This is a full-time position that plays a crucial role in our operations. As a Customer Service Executive, you will be the primary point of contact for our customers, ensuring exceptional service delivery and maintaining strong customer relationships.

Key responsibilities

• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

What we're looking for

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Proven experience in a customer service role, preferably within the supply chain or wholesale trade industry
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, and formula-based data analysis, with solid knowledge of other Microsoft Office applications.
• Experience in SAP S/4 will have an added advantage.
• Customer oriented with strong communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
• Team player and also able to work independently.