S
Suryam Developers
Customer Service Executive
Skills
Data AnalysisNo-code AutomationsEmailingCommunication CampaignCRMLead GenerationSalesforceHubspot
19 days ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹550,000 / year
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
- CRM Strategy & Implementation:
Develop and execute the company's CRM strategy to improve customer retention, increase lead generation, and enhance overall customer satisfaction within the real estate industry. - Data Management & Segmentation:
Oversee the collection, segmentation, and analysis of customer data to improve targeting, personalized communications, and marketing campaigns. - Customer Journey Optimization:
Map out and continuously improve the customer journey, from the first contact to post-sale follow-up, ensuring a seamless experience across all touchpoints. - Lead Management:
Monitor, evaluate, and optimize lead generation and conversion processes, ensuring that leads are nurtured effectively throughout the sales funnel. - CRM Software Management:
Manage and optimize CRM platforms (e.g., Salesforce, HubSpot, or others), ensuring that all features are utilized to their fullest potential and that the system is functioning optimally for the sales and marketing teams. - Collaboration with Sales & Marketing Teams:
Work closely with the sales and marketing departments to align CRM strategies with broader business goals, including campaign planning, content creation, and customer outreach. - Customer Communication:
Develop and implement communication strategies (e.g., email marketing, automated workflows, SMS campaigns) to build long-term relationships with clients. - Reporting & Analytics:
Monitor key performance indicators (KPIs) related to CRM, such as customer retention rates, engagement metrics, sales conversion, and customer satisfaction. Provide regular reports and insights to senior management to improve CRM practices. - Training & Support:
Train and support the sales and customer service teams on best practices for CRM tools and customer relationship management, ensuring they use the platform efficiently and effectively. - Customer Retention & Satisfaction:
Develop strategies to enhance customer satisfaction and loyalty, addressing any issues or concerns quickly and effectively to maintain positive relationships.
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