Customer Service Executive

Company Description:

Houzeo is a modern real estate technology company offering a user-first home buying and selling app that puts individuals in control of their property transactions. Since 2017, the company has simplified real estate with a platform that enables buyers to search listings, schedule showings, and make offers with real-time updates and personalized insights. Sellers benefit from Houzeo’s Flat Fee MLS service, which provides broad exposure on top real estate sites while helping them save significantly on commissions. By leveraging SEO, content marketing, and strategic partnerships, Houzeo ensures listings reach a wide audience of potential buyers. The team is committed to delivering a transparent, efficient, and accessible real estate experience for all users across the United States.

✅ Manage strategic accounts – Own relationships with key customers, ensuring satisfaction and renewals.

✅ Drive revenue growth – Identify upsell and cross-sell opportunities for long-term value. ✅ Go beyond expectations – Spot new ways to deliver impact and share best practices across the team.

✅ Be client-facing – Regularly interact with customers to align goals and strengthen partnerships.

✅ Mentor & coach – Guide junior team members and help them grow into senior roles.

✅ Ensure results – Measure value delivered and support continuous improvement.

* Proven Relationship Builder – You’ve owned client relationships and handled tough situations to ensure satisfaction and retention.

* Strong Communication – Clear English with a neutral/US accent and experience handling international clients, especially in the U.S. market.

* Project & Service Savvy – Solid grasp of managed services and project delivery.

* Versatile Client Experience – Worked with diverse clients across industries and business sizes.

Pay: ₹100,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Provident Fund

Application Question(s):

• 1. How many years of experience do you have in customer support?

2. How many years of experience is US / International?
3. What is your Current CTC and Expected CTC?
4. What is your Date of Birth?
5. Are you comfortable working with Night Shift?
6. Are you willing to relocate to Mumbai Location / Thane ?

Work Location: In person