Customer Service Executive

Founded in 1992, DCL is a professional IT infrastructure solution provider in Hong Kong, Macau and Singapore. We specialize in providing E & M and IT infrastructure solutions to government, financial service industry, public utility, retail, manufacturing and other enterprises across the region.

In recent years, DCL has diversified its direction to focusing on product research and development due to the global trend and market situation. Our invention of all-in-one datacenter solution, iDCmini Family has launched. Gradually we have developed a series of environmentally friendly all-in-one datacenter solutions which is suitable for local environment and condition of different industries.

For details of our company, please refer to our websites:

www.dclapac.com

www.idcmini.com

Working Environment

Successful candidates will join our Customer Service & Service Engineering team, acts as the primary point of contact between DCL and our clients, ensuring a high-quality experience and resolving issues effectively. For the right candidate, we will offer practical on-job training and provide excellent career path in the future.

Core Responsibilities

• Contracts and quotations preparation: Preparing Quotations, SLA (Service Level Agreement) or Contracts from time to time in customer service team from time to time.
• Orders Management: Follow through both the internal and external procedures related to all projects created under customer service team.
• Inquiry Management: Handling customer questions via phone, email and documents while providing reliable product or service information.
• Problem Resolution: Identifying concerns, resolving complaints, and processing orders or claims.
• Administrative Support: Maintaining accurate customer records in CRM systems, documenting queries, and preparing service reports.

Qualifications

• A Certificate/Diploma in Administration or a commerce degree is preferred but not essential.
• Previous experience in the IT, engineering, or related industry will be an advantage.

Performance Metrics

• Able to maintain a good trust with all existing customers.
• Achieving a high percentage of maintenance contracts renewal.
• Data integrity within the CRM.
• Speed and accuracy of quote generation.

Industry:

Information Technology

Job Category / Function:

Customer Service (Customer Service)

Job Position Level:

Middle

Employment Term:

Full Time

Min. Edu. Level Req:

Certificate

Minimum QF Level attained:

QF Level 3

Total Working Exp:

--

Salary(HKD):

$15,000 - $20,000 (Monthly)

Location:

Kwun Tong District / Kwun Tong

Benefits:

• 5-Day Work
• Bank Holiday
• Dental Insurance
• Marriage Leave
• Medical Insurance
• On-the-job training
• Performance Bonus