Customer Service Executive

Responsibilities

• Handle customers’ queries via email and phone calls
• Responsible for processing of customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules
• Serves as an interface between customers, sales, factory and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue
• Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance
• Prepare and send shipping documents to customers.
• Prepare document for bank submission for order on Letter of credit
• Prepare Statement of Account and follow up with customers to clear overdue payment
• Update weekly sales forecast and other reports for Finance and Management
• Liaise with factory to ensure all delivered orders are invoiced by month end
• Review and make changes to current procedures and process to ensure compliance and implement plans to improve work efficiency.

Qualifications

• Bachelor's Business Administration, Supply Chain Management, or a related discipline.
• 3-5 years of relevant experience in customer service, sales coordination, order management, sales support, or a similar role.

Required Skills

• Customer-focused with the ability to understand customer needs and provide appropriate solutions.
• Good communication and coordination skills.
• Basic knowledge of Microsoft Excel and MS Office.
• Fast learner, goal-driven, and attentive to details.
• Able to manage multiple tasks and follow up consistently.
• Ability to work independently with high accountability, handle deadline pressures, and work collaboratively in a cross-cultural team.
• Excellent in English communication