Customer Service Executive

Roles and Responsibilities :

• Handle inbound international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Process customer orders, resolve issues, and provide product information to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-4 years of experience in an inbound voice process environment (US Voice Process).
• Strong communication skills for handling international calls with diverse accents and languages.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.