Customer Service Executive

Customer Service Executive

Job Responsibilities

• Handle rider and driver-partner enquiries via walk-in, hotline and email.
• Resolve issues relating to trips, payments, account verification, safety concerns and lost-and-found items.
• Record customer interactions accurately in the CRM system and comply with PDPA requirements.
• Escalate complex or sensitive cases to the Team Lead with proper documentation.
• Assist driver-partners with onboarding, vehicle documentation and platform navigation.
• Support data entry and reporting for service performance tracking.

Requirements

• Diploma or equivalent qualification; candidates with relevant customer service experience may be considered.

• 1 year of frontline customer service experience, preferably in transport, logistics or technology.

• Strong communication, problem-solving and customer service skills, with the ability to handle difficult situations professionally.

• Comfortable handling high-volume enquiries across multiple channels and using CRM systems or digital platforms.

• Basic understanding of PDPA, customer data confidentiality and experience handling safety-related cases or sensitive customer situations

• Willing to work rotating shifts, including weekends.

Ilic Yap Qilong | R25129606 | 05C3451