Customer Service Executive

Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.

To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.

Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)

Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

Coordination with booking agents or ship operators for status of supply schedule / vessel loading

Collaborate closely with the planner to ensure timely supply and coordination.

Tally overall order received at the end of day to ensure no orders are missed out.

Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery

Closing of job orders for billing once job is completed.

Handle customer complaints, provide appropriate solution and alternatives

Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.

Other duties as assigned.

Requirements:
Good communication skills (both verbal & written)

Capable to work independently and demonstrate a strong work ethic

Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player

Able to analyze processes and identifying areas for improvement

Capable of performing well under pressure during peak periods, and willingness to take on responsibility.

GCE N Level, O Level or Professional Certificate

2-3 years experience in Logistic operations

Proficient in MS Office

LEE HUAT YAP KEE PTE. LTD.