Customer Service Executive

JOB RESPONSIBILITIES:
Front Desk

Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

Be accountable for overall Quality of Service and Patient Satisfaction rate.

Identify opportunities to recommend suitable treatment plans to our patients.

Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

Communicate new initiatives to patients in a professional and tactful manner.

Handle, process and record all inbound calls, responses, enquiries and customer interactions

from various referral sources, social media platforms and direct call-ins for new patient

appointment bookings.

REQUIREMENTS:
Preferably with 2 years of relevant experience in healthcare or similar capacity.

Possess strong communication skills, patient and genuinely excited to help customers.

Able to multi-task, problem-solve and manage time efficiently.

Customer-oriented with passion in serving customers.

Independent player and is motivated to complete any task without much supervision.

Excellent telephone etiquette.

Experience in healthcare or service-related industries is an advantage.

JOB DETAILS:
5 working days with 2 off days!

44 working hours per week.

JOB BENEFITS:
Exciting career progression!

Long service cash awards. Up to $2,000!

Medical & Dental benefits.

14 days Annual Leave (Can increase up to 18 days)

Additional leaves (Birthday, Marriage etc.)

Performance bonus.

LOCATIONS: Central and west location available

T32 DENTAL CENTRE PTE. LTD.