Customer Service Executive

Customer Support & Order Operations ExecutiveRole Overview

We are looking for a Customer Support & Order Operations Executive to support our international e-commerce operations. The primary responsibility will be order flagging, order review, and operational processing, with customer support responsibilities assigned as required.

Key Responsibilities

• Review and flag orders according to established SOPs and escalation criteria.
• Process high volumes of orders accurately and identify discrepancies, payment issues, delivery concerns, returns, and other exceptions.
• Update order statuses and maintain accurate records across relevant systems.
• Coordinate with Sales, Logistics, Warehouse, and other teams to resolve flagged orders.
• Provide Live Chat, Phone/VOIP, and Email support when additional CS coverage is required.
• Handle customer queries related to orders, deliveries, returns, payments, and products.
• Maintain accurate CRM records and follow operational and customer-service SOPs.
• Escalate complex issues appropriately and ensure timely resolution.

Requirements

• 2–3 years of experience in Customer Support, Order Management, or E-commerce Operations.
• Experience in an international e-commerce environment preferred.
• Strong attention to detail and ability to manage high-volume operations.
• Excellent written and verbal English communication skills.
• Comfortable working across multiple systems and platforms.
• Bachelor’s Degree required.
• Experience with Shopify, Magento, Amazon, Salesforce, Zendesk, Intercom, or similar platforms is a plus.

Candidate Profile

Detail-oriented, process-driven, tech-savvy, and comfortable handling high-volume order operations, while being able to step into hardcore omnichannel customer service when business needs require.

Application Question(s):

• How would you rate your Spoken English Skills (Out of 10)
• Timings will be 7am-2pm (Pakistan time) at Ferozpur Road - Does it work for you?
• Have you handled customer service for any ecommerce brand?
• Have you ever coordinated with Sales, Logistics, Warehouse, and other teams to resolve flagged orders.

Experience:

• Customer Service : 3 years (Preferred)

Location:

• Lahore Ferozepur Road (Preferred)

Work Location: In person

Pay: Up to Rs150,000.00 per month

Application Question(s):

• Does 1pm-10pm pkr timing works for you and office location is Ferozpur Road?
• How would you rate your Spoken English?(out of 10)
• Have you worked on Ecommerce projects in the past?
• For which countries have you handled customer service for (US,UK,Europe etc)

Experience:

• Customer Service : 3 years (Preferred)

Location:

• Lahore (Required)

Work Location: In person