Customer Service Executive

Job Description – Customer Service Executive

Company: HandyPay Services Private Limited
Job Location: Mumbai, Maharashtra
Department: Customer Support / Operations
Employment Type: Full-Time
Experience Required: 1–3 Years
Industry Preference: FinTech / BFSI

Job Overview

HandyPay Services Private Limited is looking for customer-focused and experienced professionals to join our team as Customer Service Executives. The ideal candidate should have experience handling customer queries, resolving issues, and providing excellent customer support, preferably in the FinTech, banking, financial services, or payment gateway industry.

Key Responsibilities

• Handle customer queries through phone calls, emails, and other communication channels.
• Assist customers with payment-related issues, transaction status, and service requests.
• Provide accurate information about company products and services.
• Resolve customer complaints professionally and escalate complex issues to the relevant departments.
• Follow up on pending queries to ensure timely resolution.
• Coordinate with Sales and Operations teams to address customer concerns.
• Maintain accurate records of customer interactions and complaints.
• Ensure a positive customer experience through effective communication and problem-solving.

Required Skills and Qualifications

• 1–3 years of experience in customer service, customer support, or call centre operations.
• Experience in FinTech, BFSI, banking, or payment gateway services is preferred.
• Good verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Excel and computer applications.
• Ability to manage multiple queries and work in a target-driven environment.

Preferred Candidate Profile

• Candidates with prior experience in customer support or client servicing.
• Candidates with good communication and interpersonal skills.
• Immediate joiners or candidates with a short notice period will be preferred.

Salary

As per experience and interview performance.

Interested candidates can apply with their updated resume.

Join HandyPay Services Private Limited and grow your career in the FinTech industry!

Add responsibilities for payment supportAdd a clear application call to action

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person