Customer Service Executive

Company Brief:

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact centres. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's ‘The Emerging 100’. To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Key Roles & Responsibilities

• Answer calls professionally to provide information about products and services.
• Develop opportunity to upsell and cross sell various products.
• Coordinates with Supervisor in handling important client complaint.
• Use computer system to track, gather information and troubleshoot customer issues
• Achieve productivity standards and goals while maintaining the highest level of customer service

Skills:

• Sales Skills
• Clear understanding of call centre operations
• Strong Oral and Written Communication Skills
• Results-Oriented
• Punctuality and Integrity.

Language profiles:

English/Arabic speakers

French/Arabic speakers.

• Experience: Minimum 2 years of call center experience.
• Working hours: Morning shift.
• Weekly off: Fixed 2 days off per week.