Customer Service Executive

Job Overview
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 40 destinations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Responsibilities

The Customer Service Executive will be employed by Jetex and based at Bombardier, working closely with both organisations as part of an established partnership. The role will focus on delivering exceptional customer service and hospitality within the customer lounge, acting as a key liaison between customers, Bombardier project managers, engineers, security personnel, and the Jetex Operations team to ensure a seamless and premium customer experience.

This is a full time position, working Monday - Friday.

Requirements

• Experience in customer service, hospitality, sales, or client relationship management, ideally in a premium service environment.
• Excellent customer service skills and a passion for delivering exceptional customer experiences.
• Strong relationship building skills, with the ability to develop and maintain positive customer relationships.
• A sales-oriented mindset, with the ability to identify customer needs and recognise opportunities to promote services.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• Strong organisational skills, attention to detail and effective time management.
• Ability to multitask, take initiative and work efficiently in a fast-paced environment.
• A flexible and collaborative approach, with the ability to liaise effectively with customers and cross-functional teams.
• Good IT skills, including Microsoft Office and database management.
• Experience in food and beverage service is an advantage.
• Full UK driving licence.
• Right to work in the UK.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

• Company events
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Work Location: In person