Customer Service Executive

Customer Service Executive – Shipping & Logistics

About Bluewave Shipping & Logistic Pvt. Ltd.

Bluewave Shipping & Logistic Pvt. Ltd. is looking for a customer-oriented, responsible, and detail-focused Customer Service Executive to join our shipping team.

The ideal candidate should have experience in shipping customer service, excellent communication skills, and the ability to coordinate effectively with customers and internal departments to ensure smooth shipment handling, timely updates, and high customer satisfaction.

Job Responsibilities

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels professionally and promptly.

• Coordinate with customers regarding shipment bookings, shipping schedules, cargo collections, and delivery arrangements.

• Provide regular updates to customers on shipment status, vessel schedules, estimated departure and arrival dates, and delivery progress.

• Monitor shipment movements and follow up to ensure timely delivery.

• Coordinate with the operations, documentation, transport, and accounts teams to ensure smooth shipment processing.

• Prepare, verify, and maintain shipping documents, invoices, delivery orders, and other relevant paperwork.

• Liaise with shipping agents, transporters, warehouses, and other service providers regarding shipment requirements.

• Handle customer complaints, shipment delays, documentation discrepancies, and delivery-related issues, ensuring timely resolution.

• Proactively inform customers about shipment delays, schedule changes, and any other issues affecting their cargo.

• Respond to customer inquiries regarding shipping procedures, delivery timelines, charges, and documentation requirements.

• Follow up on pending shipments, customer requests, and outstanding documentation.

• Maintain accurate customer records, shipment details, and communication history in the company system.

• Coordinate with the accounts team regarding invoices, payment status, and outstanding balances when required.

• Build and maintain good relationships with customers to improve customer satisfaction and retention.

• Ensure all customer requests are handled within the company's service standards and timelines.

• Prepare regular reports on shipment status, pending tasks, and customer service activities.

• Perform other customer service and administrative duties as assigned by management.

Required Skills & Qualifications

• Minimum 2–3 years of experience in customer service within the shipping or logistics industry.

• Minimum qualification: 12th Pass; a Diploma or Bachelor's degree is an advantage.

• Good understanding of shipping procedures, shipment tracking, delivery coordination, and shipping documentation.

• Excellent written and verbal communication skills in English.

• Good customer-handling, coordination, and problem-solving skills.

• Basic to intermediate knowledge of Microsoft Excel, Word, email, and computer systems.

• Ability to manage multiple tasks and work effectively under pressure.

• Strong attention to detail and good organizational skills.

• Ability to communicate professionally with customers and coordinate with internal teams.

• Positive attitude, willingness to learn, and ability to work independently as well as in a team.

• Freshers with good communication and computer skills may also be considered.

Key Performance Areas (KPIs)

• Customer satisfaction and service quality.

• Timely response to customer inquiries and emails.

• Accurate and timely shipment status updates.

• Timely coordination of shipments and deliveries.

• Accuracy of shipping documentation and data entry.

• Effective resolution of customer complaints and shipment issues.

• Proper maintenance of customer and shipment records.

• Effective coordination with internal departments and external service providers.

• Timely follow-up on pending customer requests and documentation.

• Compliance with company procedures and service standards.

Compensation

Approximately ₹30,000–₹40,000 per month, depending on the candidate's experience, qualifications, communication skills, and industry knowledge.

The final salary will be discussed during the interview based on the candidate's suitability for the role.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

• Expected Salary Range ?

Experience:

• Customer service: 3 years (Required)

Language:

• English (Required)

Location:

• Chennai, Tamil Nadu (Required)

Work Location: In person