Customer Service Executive

Who Are We?

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website : https://www.ultimamarkets.com .

Job Description:

• Handle retail and IB client enquiries via email, live chat, and social media, covering account-related matters, deposits/withdrawals, products/services, promotions, and trading-related enquiries, while providing day-to-day support to the Sales/BD team on client and IB-related requests.
• Assist with technical and platform-related issues, investigate client concerns, provide timely resolutions, and escalate complex cases to relevant internal teams when necessary.
• Ensure all client and partner interactions comply with internal policies and relevant regulatory requirements.
• Maintain accurate CRM records and prepare reports when required.
• Support the translation, localization, and updating of client support materials, including SOPs, guides, tutorials, FAQs, and handbooks, when needed.
• Assist with ad hoc Client Support and operational tasks as assigned.

Job Requirements:

• Minimum 1 year of experience in a customer service role within the fintech industry; Experience in the Forex/CFD industry is a strong advantage.
• Native proficiency in Khmer, with professional proficiency in English, both written and verbal.
• Strong communication skills, with the ability to deliver and present information clearly, professionally, and in a structured manner.
• Strong multitasking and time management skills, with the ability to manage multiple enquiries and priorities while meeting SLA standards.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional internal teams.
• Strong attention to detail, particularly when handling client information, account-related matters, and transactional enquiries.
• Willingness to work flexible shift hours when required.