Customer Service Executive

Job highlights

• Shift Timings: 8:30 PM to 5:30 AM (Night Shift) .
• Gender Preference: Male candidates only .
• Languages Required: Proficient in English and Hindi .
• Required Skills . voice process . BPO Process .
• Provide accurate information and resolutions promptly,ensuring a positive customer experience
• Experience: 6 months to 1 year in international voice process

Job Description Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for the International Voice Process. The role involves handling customer queries, resolving issues efficiently, and delivering excellent service to clients.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with queries or concerns.
• Provide accurate information and resolutions promptly, ensuring a positive customer experience.
• Maintain a professional tone and demeanor while communicating with customers in English and Hindi.
• Escalate complex issues to the relevant team for a swift resolution.
• Ensure adherence to company policies, quality standards, and call handling protocols.
• Update and maintain accurate records of customer interactions in the system.

Key Skills and Qualifications:

• Experience: 6 months to 1 year in international voice process.
• Language Skills: Proficiency in English and Hindi is mandatory.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-centric approach.
• Ability to handle challenging situations with patience and empathy.
• Basic computer skills and familiarity with CRM tools.

Job Type: Full-Time

Shift Timings: 8:30 PM to 5:30 AM (Night Shift)

Gender Preference: Male candidates only

Languages Required: Proficient in English and Hindi

Location: Bangalore

Required Skills

• voice process
• BPO Process
• Customer care
• Hindi Voice
• Inbound calling
• Outbound calling

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.