CUSTOMER SERVICE EXECUTIVE

Job highlights

• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues . We are looking for candidates with minimum 2-3 years of experience in addressing customer queries,resolving complaints,and maintaining a positive & professional atmosphere at all times

High Fliers is looking for CUSTOMER SERVICE EXECUTIVE to join our dynamic team and embark on a rewarding career journey

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
• Resolve customer complaints and issues, and escalate to higher-level management as necessary
• Record customer interactions and transactions in a customer service database
• Maintain a thorough knowledge of the company's products, services, and processes
• Provide customers with information about product features, pricing, and availability
• Cross-sell and upsell products and services to meet customer needs and increase sales
• Process customer orders, returns, and exchanges in a timely and efficient manner
• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

We are looking for candidates with minimum 2-3 years of experience in addressing customer queries, resolving complaints, and maintaining a positive & professional atmosphere at all times.