Customer Service Executive

Job highlights

• Previous voice/email experience preferred
• Achieve SLA targets, coordinate with sales and accounts, update trackers, coach team, handle voice and non-voice interactions, maintain reports and ensure timely query resolution

Role & responsibilities

Be Focused on achieving SLA defined by the project
Need work in coordination with Sales Team, Account Department and the Lodges
Updating trackers on daily basis
Previous voice/ email experience preferred
Visualizing, planning and achieving improvement in team productivity
Coach and help team members whenever required
Maintain healthy group dynamics
Should be flexible to work as per Process/Team Requirements
Coordinate with internal and external customers as necessary
Should be Familiarize with customer needs, specifications and support performance accordingnly
General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
Maintain and update internal reports
Handle both voice and non-voice customer interactions efficiently
Utilize Outlook for professional correspondence and scheduling tasks
Work on Excel for reporting, data tracking, and performance metrics
Engage with internal and external stakeholders to ensure smooth process delivery
Ensure timely resolution of customer queries while maintaining quality standards

Preferred candidate profile