Customer Service Executive

About the role

The Customer Service Executive supports the daily execution of spares, consignment, RMA, shipment, and customer support activities for the Spares & Logistics Group. This role acts as a key coordination point between Spares Planning, RMA Operations, Logistics, Finance, Field Service, Quality, and customer-facing teams to ensure material requests, customer orders, RMA documentation, and shipment support are processed accurately and on time.

Key responsibilities

• Receive, review, and coordinate customer and internal requests for spare parts, consignment replenishment, RMA support, and shipment execution
• Ensure requests are complete with required information such as part number, quantity, customer/site, tool reference, ticket number, RMA number, shipment address, and required date
• Coordinate with Spares Planning, Field Service, RMA, Logistics, and Warehouse teams to confirm availability and next steps
• Track open requests and provide timely updates to internal and external stakeholders
• Support SAP transactions related to spare part movement, consignment activity, RMA support, order processing, and shipment documentation
• Support the RMA process by coordinating documentation, material movement, repair status updates, and shipment readiness
• Support consignment fill-up, issue, replenishment, and reconciliation activities
• Coordinate shipment requests with Logistics, Warehouse, Field Service, and Customer teams
• Maintain accurate records for customer requests, SAP transactions, shipment evidence, RMA movement, and consignment activity
• Act as a coordination point between Spares Planning, Logistics, Purchasing, Warehouse, Finance, Field Service, Quality, Engineering, and Operations

About you

• Diploma or degree in Business Administration, Supply Chain, Logistics, Customer Service, or related field
• 2+ years of experience in customer service, order coordination, logistics support, supply chain, or inventory administration
• Working knowledge of SAP or similar enterprise resource planning systems
• Strong Microsoft Excel, email, and reporting skills
• Strong follow-up discipline and attention to detail
• Able to manage multiple requests and competing priorities
• Clear and professional communication style
• High sense of urgency and ownership
• Able to work cross-functionally and escalate issues appropriately
• Reliable, organized, and process-oriented