Customer Service Executive

Location: Chennai

Reach New Heights with Mtandt Group!

We are looking for a Customer Service Executive with experience in the Equipment/Construction Industry. Someone versatile to speak in multiple languages and explain the company products on the call. Not limited, but also reverting to all incoming leads. If this is something you are good at, then apply here!

Minimum one year of International Voice Experience (mandatory).

Role Introduction:

• Provide Superior Customer Experience on Calls to Customers, explaining the products and services offered by the company.
• Generating new leads for the Business Development Team.
• Coordinating with sales teams and leaders to understand their sales requirements.
• Follow up with the sales team to ensure the closure of sales.
• Creating daily calling and sales reports on Hubspot CRM.
• Understanding potential segments to generate more leads for calling purposes ensures maximum conversion.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant information to enrich the data.
• Asking questions to customers and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Taking and professionally processing product orders.
• Maintaining the customer database on a regular basis.

Requirements:

• Previous sales while providing top-notch customer service background Strong
• Interpersonal, communication and listening skills.
• Excellent verbal communication.
• Customer-focused, with a strong ability to resolvecustomer issues.
• Demonstrated dependability / self-motivatingskills. Change management ability.
• Demonstrated ability to work effectively withina team environment as well as independently.
• Proven analytical and problem-solving withstrong attention to detail.
• Workable knowledge of ms office applications (word,PowerPoint, excel)
• Should know to use HubSpot CRM (mandatory)
• Being able to understand and speak Hindi and Tamil is a plus.