Customer Service Executive

Job Description – Customer Service Representative (Voice Process)

Location: Noida Extension
Shift: Night Shift (Aligned with U.S. Business Hours)
Working Days: 5 Days a Week
Transportation: Both-Side Cab Facility Provided

About the Role

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our U.S. Voice Process Team. In this role, you will be responsible for conducting online research, validating information, and interacting with U.S.-based business service providers through outbound calls to gather required data and resolve queries.

This is an excellent opportunity for candidates with strong communication skills who enjoy research, problem-solving, and customer interaction.

Key Responsibilities

• Conduct research across various digital platforms to identify and verify specific information.
• Reach out to U.S.-based B2B service providers through outbound calls when required information is unavailable online.
• Handle customer and business inquiries professionally through voice and written communication.
• Maintain high levels of accuracy while collecting and validating data.
• Follow established procedures and guidelines to resolve issues effectively.
• Ensure timely completion of assigned tasks while maintaining service quality standards.

Required Skills & Qualifications

• Graduate in any discipline or equivalent professional experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong internet research and data verification abilities.
• Good analytical and problem-solving skills.
• Ability to work independently and manage tasks efficiently.
• Comfortable working in night shifts.

Preferred Skills

• Previous experience in Customer Service, Voice Process, BPO, Utility, or B2B operations.
• Knowledge of U.S. geography and business communication etiquette.
• Ability to multitask and work in a fast-paced environment.