Customer Service Executive

About the Company

FOZ One is a company dedicated to transforming ideas into life, empowering businesses worldwide. We offer state-of-the-art facilities at our vibrant HQ, featuring a rooftop commune, gym, and innovative spaces designed for collaboration and wellness. Join us to be part of FOZ One's branding transformation and immersive digital experiences, and thrive in a dynamic environment that values learning, growth, and cutting-edge innovation.

About the Role

The Customer Service Executive is responsible for timely update & review of customer DNS to ensure smooth supply to customer. He/She needs to maintain and monitor customers’ purchase order in system to ensure fulfillment of customers’ order.

Key Responsibilities

• Received PO from customer, acknowledge receipt & keep soft copy
• Create SO in AutoCount when receive customer's PO
• Maintain filing system for PO and related supporting documents
• Update and maintain list of customers
• Update and maintain customer satisfaction, raise survey form to all customer, summaries result and maintaining by monthly performance.
• Pairing customer purchase order with quotation to ensure accuracy of price, MOQ and etc.
• Liaise with customer pertaining any issues of customer’s purchase order
• To cross check customer OPO by maintaining OPO balance in the system tally with customer
• Weekly Report update
• Bristle pad monitoring and sales coordinator to follow up forecast and pulling
• Update, compile, maintain customer forecast up to date
• To handle other ad hoc task assigned by HOD

Qualification & Requirements:

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, or a related field.
• Minimum 2-3 years of experience in procurement/purchasing, preferably within a manufacturing environment.
• Knowledge of clerical procedures and systems such as word processing, managing files and records.