Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

We are seeking an experienced and customer-focused Customer Service Executive to join our team. The ideal candidate must have a minimum of five years’ experience in customer service and possess a relevant professional certification.

Key Responsibilities

• Handle customer enquiries, complaints, requests, and feedback professionally and promptly.
• Build and maintain strong relationships with customers.
• Provide accurate information on the company’s products and services.
• Follow up on customer issues and ensure timely resolution.
• Maintain accurate records of customer interactions and complaints.
• Escalate complex customer issues to the appropriate department.
• Monitor customer satisfaction and recommend improvements.
• Collaborate with relevant departments to ensure excellent service delivery.
• Prepare customer service reports as required.

Requirements

• Bachelor’s degree in Business Administration, Mass Communication, or a related field.
• Minimum of 5 years’ experience in customer service or a related role.
• Possession of a recognized professional certification in Customer Service, Customer Experience is mandatory.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office and customer relationship management (CRM) tools.
• Ability to handle difficult customers professionally and remain calm under pressure.
• Strong organizational skills and attention to detail.
• Ability to work effectively independently and as part of a team.

Key Competencies

• Customer-focused mindset
• Excellent communication skills
• Customer relationship management
• Problem-solving and conflict resolution
• Professionalism
• Attention to detail
• Teamwork and collaboration
• Time management

SALARY IS ATTRACTIVE.

Method of Application

Interested and qualified candidates should apply via INDEED or forward their CV to: [email protected] using the position as subject of email.

Job Type: Full-time

Application Question(s):

• State you current location in Abuja?
• Are you available to resume within a week?

Work Location: In person