Customer Service Executive

WritingJob Description – Customer Service Executive

Company: HDFC Bank
Job Title: Customer Service Executive
Industry: Banking and Financial Services

Job Summary

HDFC Bank provides a wide range of banking products and services to individuals and businesses.

We are looking for a customer-focused Customer Service Executive to handle customer enquiries, assist with account-related service requests, verify banking documents, and maintain accurate customer records. The candidate will be responsible for updating CRM systems, coordinating with relevant departments, preparing daily reports, and ensuring timely resolution of customer issues while maintaining data accuracy and confidentiality.

Key Responsibilities

• Handle customer enquiries and provide information about banking products and services.
• Assist customers with account-related queries and service requests.
• Verify customer documents and ensure the completeness and accuracy of records.
• Maintain and update customer information in internal systems and CRM platforms.
• Perform data entry and ensure accurate record management.
• Handle customer complaints professionally and coordinate their resolution.
• Prepare daily reports on customer enquiries, complaints, and service requests.
• Track complaint resolution timelines and follow up on pending cases.
• Identify data discrepancies and coordinate with relevant departments to resolve them.
• Use Microsoft Excel to maintain trackers, organize data, and prepare reports.
• Ensure compliance with banking procedures and customer-data confidentiality requirements.
• Maintain professional communication and deliver a positive customer experience.

Candidate Requirements

• Bachelor's degree in any discipline, preferably in Commerce, Finance, or Business Administration.
• Experience in customer service, banking operations, or administrative support is preferred.
• Good verbal and written communication skills.
• Basic to intermediate knowledge of Microsoft Excel.
• Familiarity with CRM systems and data-entry processes.
• Strong customer-handling and complaint-resolution skills.
• Good attention to detail and data-verification abilities.
• Strong organizational, coordination, and problem-solving skills.
• Ability to manage multiple customer requests and meet deadlines.
• Commitment to customer confidentiality and professional service standards.

Required Skills

• Customer Service
• Communication Skills
• Banking Documentation
• Microsoft Excel
• CRM Management
• Data Entry
• Complaint Handling
• Reporting
• Customer Record Management
• Data Verification
• Service Request Coordination
• Problem Solving

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person