Customer Service Executive

We are seeking for Customer Service staff at Nilai Apparel Gift & Souvenir, you will play a pivotal role in driving sales growth and enhancing brand visibility. You will collaborate closely with the sales and marketing teams to develop and execute strategies that maximize revenue opportunities and strengthen our market presence.

Key Responsibilities:

1. Customer Interaction

• Greet and assist customers in person, over the phone, or online.
• Understand customer needs and provide product recommendations.
• Guide customers through the sublimation printing process.

2. Order Management

• Take and process customer orders accurately.
• Assist customers in customizing designs or selecting templates.
• Ensure orders are completed and delivered on time.

3. Technical Support

• Answer questions about materials, printing techniques, and customization options.
• Troubleshoot minor issues with designs or orders (e.g., file compatibility, resolution issues).
• Communicate complex issues to technical teams when necessary.

4. Quality Control

• Ensure designs meet customer specifications before printing.
• Inspect finished products for quality and accuracy.

5. Sales Support

• Promote the shop’s services and products (e.g., custom mugs, apparel, phone cases).
• Upsell or cross-sell related products.
• Handle payments and provide invoices.

6. Issue Resolution

• Handle complaints or problems professionally.
• Offer solutions, such as reprints or refunds, when necessary.

7. Administrative Duties

• Maintain records of customer interactions and orders.
• Manage inventory and report low-stock items.
• Update the shop's database with customer details and order histories.

Join Nilai Apparel team and be part of a passionate and innovative company dedicated to delivering exceptional printing solutions to clients worldwide. Apply now to take your sales and marketing career to the next level!

To apply, please submit your resume and portfolio showcasing relevant work samples. Only shortlisted candidates will be contacted for further evaluation.

Job Type: Full-time

Pay: RM2,000.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Nilai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How soon can you join us? Please inform us your notice period.

Work Location: In person