Customer Service Executive

Monzone Group is an established cold chain transport solutions provider founded in 1997, specialising in refrigerated trucks, insulated transport containers, and Thermo King refrigeration systems across Malaysia and Singapore. With more than 29 years of industry expertise, Monzone serves over 50% of the cold chain transport industry and is recognised for its strong after-sales support, customised engineering solutions, and 24/7 service capabilities.

As the company continues to expand its presence across Southeast Asia, we are looking for a proactive and customer-oriented Customer Service Executive to provide exceptional post-sales support, manage customer relationships, coordinate service activities, and ensure high levels of customer satisfaction. This role will support the continued growth of Monzone's commercial vehicle and cold chain transport solutions business by delivering timely after-sales service, resolving customer inquiries, and fostering long-term customer loyalty.

Job Description

• Manage customer enquiries, prepare quotations, and process sales orders in a timely and professional manner.
• Coordinate export orders, shipment arrangements, and delivery schedules to ensure on-time fulfillment.
• Monitor inventory availability and liaise with the Purchasing Department on stock replenishment and order follow-up.
• Ensure customer payments are received and verified prior to shipment release.
• Prepare and issue invoices, maintain accurate records, and ensure proper documentation filing.
• Maintain and update MCP records and related administrative documentation.
• Provide professional customer support, order follow-up, and after-sales service.
• Support export spare parts sales activities and coordinate order fulfillment with internal departments.
• Perform other duties and responsibilities as assigned by Management.

Requirements

• Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent
• Minimum 2 years of working experience in Customer Service, Sales Coordination, Export, Logistics, or a related field.
• Proficient in Mandarin, English, and Bahasa Malaysia.
• Mandarin proficiency is required as the role involves managing and communicating with Mandarin-speaking customers.
• Strong communication, coordination, and customer relationship management skills.
• Proficient in Microsoft Office applications.
• Well-organized, detail-oriented, and able to work independently in a fast-paced environment.