Customer Service Executive

VACANCY: CUSTOMER SERVICE EXECUTIVE

Industry: Banking / Financial Services

Location: Various Locations Across Nigeria

Salary: ₦215,000 Net Monthly

Job Summary

We are seeking a professional and customer-focused Customer Service Executive to assist customers with enquiries, resolve complaints, explain banking products, and ensure a positive customer experience.

Key Responsibilities

• Respond to customer enquiries through approved service channels.

• Handle customer complaints and resolve issues promptly.

• Assist customers with account-related requests and transactions.

• Explain banking products, services, and digital banking channels.

• Document customer interactions and maintain accurate records.

• Escalate complex complaints to the appropriate department.

• Identify opportunities to recommend relevant banking products.

• Maintain customer confidentiality and comply with internal policies.

Requirements

• BSc with a minimum of Second Class Lower (2:2) or HND with Upper Credit.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Good customer service and complaint-handling skills.

• Ability to remain professional under pressure.

• Previous customer service or banking experience is an advantage.

Salary and Benefits

• ₦215,000 net monthly.

• HMO coverage.

• Opportunity to sit for a conversion examination after 12 months, with the possibility of permanent employment upon successful completion and subject to the institution's requirements.

How to Apply

Interested and qualified candidates should send their CV to [email protected] using Customer Service Executive as the subject of the email or fill the form below: https://bit.ly/4Bc80Uj

Job Type: Full-time

Pay: ₦200.00 - ₦215.00 per month

Work Location: In person