Customer Service Executive

Responsibilities:

• Handle customers’ queries via email and phone calls
• Responsible for processing of customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules
• Serves as an interface between customers, sales, factory and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue
• Closely monitor delivery from factory and liaise with customer to inform them on changes and get acceptance
• Prepare and send shipping documents to customers.
• Prepare document for bank submission for order on Letter of credit
• Prepare Statement of Account and follow up with customers to clear overdue payment
• Update weekly sales forecast and other reports for Finance and Management
• Liaise with factory to ensure all delivered orders are invoiced by month end
• Review and make changes to current procedures and process to ensure compliance and implement plans to improve work efficiency.
• Serve as backup to Team member
• Any other adhoc assignments by immediate superior
• Direct report to Customer Service Manager

Requirements:

• Bachelor Degree holder in appropriate discipline with at least 3 years of experience in customer service/customer support/procurement/logistics

• Able to build long-term relationships and demonstrate a passion towards customer commitments.

• Able to develop strategic plans in support of maintenance program objective while anticipating potential obstacles

• Able to present clearly and effectively both internally and externally as the key representative for assigned programs

• Team player to the team as well as cross function departments

• Able to exert consistent effort to provide quality results that are focused on the bottom- line

• Hands on, detailed orientated approach and a fast learner with new software

• Knowledge of Fourth Shift, Cognos and Salesforce system will be added advantage

• Preferably able to start with short period of time

• Good command of English reading/writing communication skills