Customer Service Executive

Job Responsibilities

• Handle customer queries and provide timely, professional support through calls, emails and other communication channels.

• Respond to customer enquiries regarding orders, products, delivery schedules and service requests.

• Coordinate with internal departments, including sales, production, logistics and quality, to resolve customer concerns.

• Track customer orders and provide regular updates on order status and delivery timelines.

• Maintain accurate customer records, order details and service-related documentation.

• Handle complaints, identify issues and coordinate with relevant teams to ensure resolution.

• Follow up with customers to ensure satisfaction and maintain strong customer relationships.

• Escalate complex issues to the appropriate team or reporting manager.

• Prepare regular reports on customer enquiries, complaints and resolution status.

• Ensure professional communication and adherence to company service standards.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person