Customer Service Executive

Location: Gurgaon (Gurugram), Haryana

Experience: Freshers & Experienced Candidates

Qualification: 12th Pass / Graduate

Job Type: Full-Time

Work Mode: Work From Office

Job Description We are hiring Customer Service Executives for our e-commerce process in Gurgaon. Candidates will assist customers with order-related queries, delivery updates, returns, refunds, cancellations, and complaints while ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through calls, chat, and email.
• Assist with order tracking, delivery issues, returns, refunds, and cancellations.
• Resolve customer complaints professionally.
• Coordinate with internal teams to resolve customer issues.
• Maintain customer records and meet service quality standards.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Good communication skills in Hindi and English.
• Basic computer knowledge.
• Customer-focused attitude and problem-solving skills.
• Willingness to work in rotational shifts, if required.

Experience Requirements

• Freshers: No prior experience required; training will be provided.
• Experienced: 6 months to 3 years in customer service, BPO, or e-commerce support preferred.

Salary & Benefits

• Salary: As per company policy and experience.
• Incentives, if applicable.
• Training and career growth opportunities.

Work Location: Gurgaon (Gurugram), Haryana. Skills: e-commerce,communication,customer service,english