E
EUROVISTA TECHNOLOGY SDN BHD
Customer Service Executive
Skills
Testing & QAGDPRCompliance
10 hours ago
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Important information
Contract type:
Permanent
Salary:
MYR 3,000 – MYR 4,000 / month
Location:
George Town, Penang, Malaysia
Work mode:
Onsite
Published on:
27 October 2026
What they need
- Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
- Receive and process customer orders, including order entry, order confirmation, and order status updates, ensuring accuracy and completeness of order information.
- Coordinate with internal departments, including sales, production, shipping, and finance, to ensure timely order fulfilment and delivery to meet customer requirements.
- Communicate with customers regarding order status, delivery schedules, shipping updates, and any changes or delays in production or delivery.
- Handle customer complaints, concerns, and requests for returns or replacements, following established procedures and protocols to resolve issues to the customer's satisfaction.
- Maintain customer records, order files, and documentation accurately and confidentially, ensuring compliance with data protection and privacy regulations.
- Assist in preparing and processing shipping documents, including packing slips, invoices, shipping labels, and customs documentation, for domestic and international shipments.
- Coordinate with logistics providers, carriers, and freight forwarders to arrange transportation, track shipments, and resolve any shipping-related issues or delays.
- Provide administrative support to the sales team, including preparing sales reports, processing sales orders, and assisting with sales inquiries or requests for information.
- Collaborate with the quality assurance team to address customer quality concerns, initiate corrective actions, and follow up with customers to ensure resolution and satisfaction.
- Proactively communicate with customers to gather feedback, assess customer satisfaction, and identify opportunities for service improvement.
- Manage ad hoc assignments and additional duties delegated by superiors.
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