Customer Service Executive (Contract)

Position: Customer Service Executive
Employment Type: Contract (2 Months)
Location: Bangsar South, Kuala Lumpur

Job Summary

We are seeking a friendly, proactive, and customer-oriented Customer Service Executive to join our team. The successful candidate will be responsible for handling customer enquiries, providing excellent customer support, resolving issues efficiently, and ensuring a positive customer experience while maintaining high service standards.

Key Responsibilities

• Handle customer enquiries, requests, and complaints through phone calls, emails, and other communication channels in a professional and timely manner.
• Provide accurate information regarding the company's products, services, policies, and procedures.
• Assist customers in resolving issues and concerns while ensuring customer satisfaction.
• Follow up on customer enquiries and outstanding issues to ensure timely resolution.
• Maintain accurate records of customer interactions, feedback, complaints, and resolutions.
• Coordinate with internal departments to address customer needs and resolve service-related matters.
• Build and maintain positive relationships with customers through effective communication and excellent service.
• Escalate complex customer complaints or unresolved issues to the appropriate team or management.
• Monitor customer feedback and identify opportunities to improve service quality.
• Ensure compliance with company policies, procedures, and customer service standards.
• Support daily customer service operations and achieve assigned service performance targets.
• Perform other related duties as assigned by management.

Qualifications & Experience

• Minimum Diploma, or Bachelor's Degree in Business Administration, Customer Service, or any related field.
• Previous experience in customer service, customer support, or a related role is an advantage.
• Fresh graduates are encouraged to apply.
• Experience in handling customer enquiries and complaints will be an added advantage.

Skills & Knowledge

• Good verbal and written communication skills in English and Bahasa Malaysia.
• Strong interpersonal and problem-solving skills.
• Proficient in Microsoft Office applications.
• Good telephone etiquette and professional communication skills.
• Ability to handle challenging customers calmly and professionally.
• Strong organisational and time management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with CRM systems or customer service platforms is an added advantage.

Personal Qualities

• Friendly, patient, and customer-focused.
• Positive attitude with a willingness to assist others.
• Responsible, reliable, and committed to delivering quality service.
• Proactive and able to work independently with minimal supervision.
• Good team player with strong interpersonal skills.
• Adaptable, detail-oriented, and eager to learn.
• Able to maintain professionalism and confidentiality when handling customer information.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Professional development

Work Location: In person