Customer Service Executive (CSE)

• To log on by time & individual code in the respective counter
• To check the ticket rolls & printers for functionality
• To enter the ticket roll number in the register
• To check the log book for previous entries, comments, instructions & notes written by other associates or B.O. supervisor
• To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions
• To issue tickets against the net booking printout
• To check for any block booking from the Marketing Department & accounting for the same
• To offer seat selection to the patrons as the case may be
• To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)
• To account for tele-bookings. The tickets are to be collected 45 minutes before the show
• To account for complementary tickets and offer charges
• To redeem Home Delivery voucher at the counter
• To refund money with prior permission from the manager in case of cancellation of any show
• To make entries if any in the log book at the end of the shift/while shifting the counter
• To submit day’s collection to Accounts Dept. along with denomination of notes
• To maintain cleanliness & hygiene In the serving area & shelves
• To greet the customers well & offer them friendly & satisfying services
• To guide the customers & provide them with the needed information
• To check the log book for any comments, instructions & notes mentioned in the previous day/shift
• To check the freshness of food
• To replace the food if customer is not satisfied
• To enter customer complaints & other details in the log book & bring them to supervisor’s notice
• To display & arrange snacks as per FIFO (First in First Out) method
• To maintain the GRN (Goods Receipt Note)
• To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of opening & closing the counter
• To record shortages if any & getting them settled from the vendors
• To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning
• To place an order with the vendors as per requirements
• To get approvals from the supervisors for every requisition
• To maintain staff sale & complimentary sale register
• To maintain sales sheet recording the details of every sale like number of items sold, amount collected,opening & closing balances etc.
• To maintain the café inventory register
• To take float money in the morning & returning in the evening to accounts department
• To tally cash balance at the end of the day/shift

Pay: ₹12,384.30 - ₹13,900.30 per month

Benefits:

• Provident Fund

Work Location: In person