Customer Service Executive-Email Support

Job Summary

We are looking for a highly motivated and customer-focused Inbound and Email Support Executive to join our customer care team. The ideal candidate will be responsible for handling inbound customer calls, managing queries via email, and providing timely resolutions related to loans, EMI, documentation, account details, and other services.

Key Responsibilities:

• Handling queries, requests and  complaints on Emails
• Managing Customer Retention via emails
• Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges
• Ensuring management and resolution of all customer enquiries within agreed timescales
• Regular follow-up with branch ops and branch managers for closure
• Ensure timely reverts on complaint registered on Emails

Required Skills and Qualifications:

• Graduate and above
• Excellent Verbal & Written communication and analytical skills
• Ability to articulate and present to cross-functional teams, stakeholders, and executives
• Should have eye for detail and work under tight timelines
• Agility and patience to multitask
• Prior experience in handling customer queries on multiple support channels - telephone, chat and email
• Excellent customer service skills, including maintaining focus on customer issues
• Decision making and conflict management  skills
• Computer literacy