Customer Service Executive - Export & Import

Job descriptions:

• Service both existing and new customers by attending to their requests and ensuring high levels of customer satisfaction.
• Follow up and manage day-to-day shipment.
• Coordinate and liaise with overseas agents for smooth shipment handling.
• Follow up with vendors to ensure timely receipt and processing of invoices.
• Handle inquiries from agents and provide quotations for door delivery shipments (DDU/DDP/DAP) for Import & Export.
• Assist with operational tasks as directed by the supervisor.
• Track job progress and coordinate with relevant departments to ensure timely job completion, including daily and monthly reporting.
• Maintain an organized documentation and filing system for all transactions and communications.

Requirements:

• Candidate must possess at least a Diploma or an equivalent qualification.
• Minimum of 2 years’ relevant experience in Customer Service or Administration related to logistics industry.
• 2 to 3 years’ working experience in logistics is preferred and considered an advantage.
• Ability to work independently with minimal supervision and demonstrate strong communication skills.
• Good command in English (both written and spoken) to communicate effectively with international customers, suppliers, and agents.
• Capable of overseeing related tasks such as documentation, logistics coordination, and collaboration with other department.