Customer Service Executive (Export)

About the role

Serve as the primary point of contact for customers by responding promptly and professionally to enquiries, complaints, feedback, and service requests. Build and maintain strong customer relationships to ensure a high level of customer satisfaction. Coordinate with internal departments to resolve customer issues effectively and in a timely manner. Process customer orders accurately and efficiently in the system, monitor order status, and ensure timely fulfilment in accordance with customer requirements. Plan and coordinate order deliveries and shipment schedules to meet customer deadlines. Prepare, verify, and maintain shipping and export-related documentation, and coordinate export customs declarations and regulatory compliance requirements.

Key responsibilities

• Serve as the primary point of contact for customers by responding promptly and professionally to enquiries, complaints, feedback, and service requests
• Build and maintain strong customer relationships to ensure a high level of customer satisfaction
• Coordinate with internal departments to resolve customer issues effectively and in a timely manner
• Process customer orders accurately and efficiently in the system
• Monitor order status and ensure timely fulfilment in accordance with customer requirements
• Coordinate with Sales personnel on customer enquiries, product availability, pricing, and delivery schedules
• Plan and coordinate order deliveries and shipment schedules to meet customer deadlines
• Arrange vessel bookings, shipping schedules, and logistics requirements for export shipments
• Prepare, verify, and maintain shipping and export-related documentation
• Coordinate export customs declarations, clearance processes, and regulatory compliance requirements

About you

• Bachelor's Degree in Business Administration, Management, Logistics, Supply Chain Management, International Business, or related disciplines

• Strong analytical and problem-solving skills with the ability to work systematically and independently

• Excellent interpersonal, communication, and customer relationship management skills

• Strong coordination, planning, and organizational abilities

• Proactive, detail-oriented, and able to work under pressure in a fast-paced environment

• Ability to prioritize tasks and meet tight deadlines with minimal supervision

• Proficient in Microsoft Office applications, particularly Excel and Outlook

• Experience in Customer Service, Export Operations, Logistics, Shipping, or Order Management is an added advantage

• Knowledge of international shipping, freight forwarding, export documentation, and customs procedures is an added advantage.