Customer Service Executive (Export Sea freight)

Keep customers fully informed of updated status of their shipment.

Arrange export bookings from overseas agents and customer

Coordinate with overseas agents for pre-alert and relevant shipping documents.

Communicate with carrier, customers, local vendors and overseas agents.

Constantly monitoring of export shipments.

Keep customer updated status of shipments

Managing local and international customers on the requirements of export documentation and following up the status of delivery of shipment, solve problems using analytical and critical thinking skills

Create summary reports and send to the supervisor and stakeholders

Issuing billing invoices, freight invoice, credit note, debit note and cost control.

Perform other duties as assigned by Manager