Customer Service Executive - FASTag Inbound

Job Requirements Job Title: Customer Service Executive - FASTag Inbound

Department/Function: Customer Service

Job Purpose: Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities:

• Handle customer queries received via email
• Ensure responses are sent within 24 hours
• Maintain service quality and accuracy in communication
• Collaborate effectively with internal and external stakeholders
• Manage challenging situations with professionalism and empathy
• Support initiatives to improve service delivery and customer satisfaction

Educational Qualifications: Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

• Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience