Customer Service Executive - Freight forwarding

Required Skills & Qualifications

• Bachelor's degree or Diploma in Logistics, Supply Chain, Freight Forwarding or a related field.
• 25 years of relevant experience in freight forwarding customer service / operations.
• Good working knowledge of LCL, FCL and Air Freight processes.
• Understanding of import/export documentation and freight forwarding procedures.
• Knowledge of UAE customs and clearance processes is an advantage.
• Experience coordinating with shipping lines, airlines, overseas agents and transporters.
• Strong communication and customer-handling skills.
• Good negotiation, coordination and problem-solving abilities.
• Ability to manage multiple shipments and deadlines simultaneously.
• Good knowledge of MS Office, especially Excel and Outlook.
• Strong attention to detail and follow-up skills.
• Good command of written and spoken English.