Customer Service Executive (Freight Forwarding)

Responsibilities:

• Takes in all order from customers locally and overseas and process them before handling over the operations team
• Ensure customer are constantly updated on their shipment status or request
• Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade
• Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company
• Handle customers complain and ensure that all issues are addressed
• Attend and resolve customers’ enquiries
• Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements:

• Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent
• Require in both written and spoken English and Chinese to liaise with Chinese speaking clients
• Minimum one year of working experience required
• Interested candidate please send your resume to via APPLY NOW.