Customer Service Executive (Freight Forwarding)

About the role

Join the dynamic team at AJ Global Logistics Pte Ltd. as a Customer Service Executive (Freight Forwarding). In this full-time position, you will play a crucial role in providing exceptional customer service and operations support to our clients locally and globally. With a focus on the Freight/Cargo Forwarding industry, you will be responsible for managing customer inquiries and ensuring the smooth delivery of our logistics solutions.

What you'll be doing

• Process and be familiar with seafreight and airfreight export processes and documentation;
• Knowledge of seafreight and airfreight import processes and documentation;
• Handling and compiling quotes from prospective carriers and co-loaders;
• Monitor and keep track of delivery status of both inbound/outbound shipments;
• Ensure accuracy of data entry for job files opening for shipments into our in house software;
• Process billings and verifying of vendor invoices pertaining to shipments;
• Updating of shipments status after arrival and departure;
• Monitoring and tracking of ongoing shipments and updating the shippers, clients or agents;
• Updating and checking of vendors, carriers freight rates and co-loaders freight quotes, POL and POD charges.

What we're looking for

• Minimum GCE 'O' Level and above;
• With at least 3 to 5 years of freight forwarding/shipping experiences preferably in sea and airfreight;
• Excellent communication skills, both written and spoken English and with pleasant personality;
• Proficient in Sysfreight software a must;
• Computer skills includes Microsoft Outlook, Words and Excel;
• Experience in tradenet (Process Customs Competency Certificate is preferred) and Portnet;
• Comprehensive understanding of shipping incoterms a must;
• Ability to work in a fast-paced environment and multitask efficiently;
• Good problem-solving and analytical skills to identify and resolve customer issues;
• Team work requirement with positive attitude and relatively hardworking.

What we offer

At AJ Global Logistics Pte Ltd., we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for career growth, and a range of benefits to support your overall well-being. Our team is dedicated to providing our customers with the best possible service, and we are committed to investing in the development and success of our employees.

Working hours are from 9am to 5.30pm (weekdays with total of only 37 and half hours)

For Saturdays, work from home if there is any following up on shipments.

About us

AJ Global Logistics Pte Ltd. is a leading provider of comprehensive freight forwarding solutions, serving customers both locally and globally. With a strong commitment to innovation and customer satisfaction, we have established a reputation for delivering reliable and efficient logistics services. Join our team and be a part of our continued growth and success.

Apply now