Customer Service Executive (Immediate Start! / 24/7 rotating shift) - 客服 (即刻上班)

KPay Group (“KPay”) is one of the fastest-growing fintech companies in APAC, committed to empowering businesses of all sizes through simple, seamless, smart, and secure technology solutions.

Serving more than 95,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps businesses unlock their growth potential through a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in Series A funding, the largest globally in the payments sector that year. KPay has since been recognised as “PayTech of the Year” at the Asia FinTech Awards, selected for the “Forbes Asia 100 to Watch” list in 2025, ranked among “Singapore’s Top FinTech Companies 2026” by Tech in Asia and Statista, and recognised as one of CNBC and Statista’s “World’s Top Fintech Companies 2026.”

Job Responsibilities:

• Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
• Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
• To collect and record all relevant information accurately
• To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required
• To ensure merchants are kept informed of the progress of their enquiries/complaints
• To prepare reports for tracking and records purpose
• To achieve individual performance expectations and development
• To perform any ad-hoc tasks assigned

Job Requirements:

• Minimum 1 year experience in Customer Service preferred
• Candidates who are fluent in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-speaking clients.
• Experience in fintech or banking industries would be an advantage

Others:

• Basic salary of MYR3000-4000 + Attractive monthly KPI incentives up to MYR1000!
• Rotational 24/7 shift work (Morning Shift EXTRA MYR 100 per day / Overnight Shift EXTRA MYR 150 per day)
• Training will be provided
• Annual leave + Birthday leave + Medical leave provided
• Group Medical Insurance entitlement upon confirmation

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工作職責:

• 為區域商戶提供全面的客戶服務支持，包括香港和新加坡市場
• 通過電話和即時消息及時有效地解決商戶諮詢，確保一流的客戶服務體驗
• 準確記錄所有查詢
• 遵循公司SOP服務商戶需求
• 實現個人績效期望和發展

工作要求:

• 至少1年客戶服務經驗者優先
• 所需語言：廣東話、英語、普通話 - 能說、讀和打字 - 因為職位要求候選人服務於香港和新加坡市場
• 能熟練使用電腦軟件，如接線系統、CRM 系統、google sheet
• 能即刻上班者優先
• 有管理經驗者優先

員工福利：

• 底薪 MYR3000-4000 起 (視乎經驗) + 每月KPI獎勵高達 MYR1000!
• 5個工作日制, 輪班
• 提供在職培訓
• 提供年假+生日假+病假
• 確認後可購買團體醫療保險
• 定期團體活動
• 晉升機會、到訪香港或新加坡參與公司聚會之機會