Customer Service Executive (Import & Export)

Customer Service Executive (Import & Export)

Location: Bukit Tinggi, Klang
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics / Supply Chain

About the Role

We are looking for a proactive and customer-focused Customer Service Executive (Import & Export) to support our daily logistics operations. The successful candidate will coordinate import and export shipments, communicate with customers and service providers, prepare shipping documentation, and ensure shipments are handled efficiently while delivering excellent customer service.

Key Responsibilities

• Handle import and export shipment enquiries from customers.
• Coordinate shipment arrangements with shipping lines, transport providers, warehouses, customs brokers, and internal departments.
• Prepare, verify, and process shipping documents, including Bills of Lading (BL), Delivery Orders (DO), Commercial Invoices, Packing Lists, Shipping Instructions, and other related documentation.
• Monitor shipment progress and provide timely updates to customers.
• Ensure shipping documents are complete, accurate, and submitted within the required timeline.
• Coordinate customs clearance and ensure compliance with import and export regulations.
• Resolve shipment issues and customer enquiries promptly and professionally.
• Maintain accurate shipment records and update the company's operating system.
• Work closely with the Sales, Operations, Warehouse, and Transport teams to ensure smooth shipment execution.
• Perform other duties assigned by Management.

Requirements

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 1–3 years of experience in Freight Forwarding, Logistics, Shipping, or Supply Chain.
• Knowledge of import and export documentation and shipping procedures.
• Familiar with customs clearance processes and Incoterms.
• Good communication skills in English and Bahasa Malaysia. Other language would be an added advantage.
• Proficient in Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.
• Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Why Join Us?

• Competitive salary package
• Performance Bonus
• Annual Increment
• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Career development and training opportunities
• Friendly and supportive working environment

Additional Benefits:

1. Build Your Career in Import & Export Logistics
2. Gain Hands-On Experience in Global Freight Forwarding
3. Develop International Customer Service & Operations Skills