Kotak Life Insurance
Customer Service Executive - Inbound / Blended
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹375,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
21 August 2026
What they need
WE ARE HIRING !!
KOTAK LIFE INSURANCE.
Goregaon (East)
Contact - Snehal 9819760337
E mail [email protected]
Customer service executive.
Eligibility Criteria :
- Graduated
- 1 to 3 years of experience in customer service and management.
- can able to travel Goregaon.
Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Roles and Responsibility :-
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies
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