Kotak Life Insurance
Customer Service Executive - Inbound Process
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹400,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
26 August 2026
What they need
Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Education: Graduate
Experience: 1- 4 years
Respond to customer queries in a timely and accurate way through phone
Identify customer needs and service accordingly
Update internal database with information about technical issues and useful discussions with customers
Co-ordination with other internal teams/departments to provide customer resolution to query or request
Inform customers about new features and functionalities and Promote digital channels of service
Timely Follow up with customers to ensure their queries and technical issues are resolved
Maintain customer centricity at the core of all transactions
Support a positive work place environment adhering to organizational policies
interested candidates kindly share me your updated resume at-
Note- we are hiring only in western line candidates.
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