Customer Service Executive - L1

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

• To provide customer satisfaction on every call / e-mail.
• To ensure closure of the ticket / e-mail within the prescribed TAT
• To provide speedy resolution
• Willingness to work in rotational Off & rotational Shifts
• To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

• Minimum of 1 - 3 Years of work experience
• Experience in customer service or call center background is preferred
• Strong communication skills
• Good interpersonal skills
• Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.