Customer Service Executive (Loan Processing)

This is a full-time, on-site position located in Subang Jaya, Selangor with working hours of 10:30 AM – 5:30 PM.

About the role:

Seeking a Customer Service Executive (Loan Processing) to join the team. In this role, you will serve as a vital point of contact for customers requiring assistance with loan-related enquiries, processing and support. You will be responsible for delivering exceptional customer service whilst managing documentation and account queries in a professional and efficient manner. This position plays a crucial role in maintaining customer satisfaction and ensuring smooth loan processing operations.

Key responsibilities:

• Responding to customers regarding loan applications and products via different channels
• Contact loan applicants and verifying customer information to ensure accuracy and completeness
• Assisting customers with document submission and follow-up on outstanding requirements
• Maintaining detailed and accurate records of customer interactions and transaction details in the system
• Coordinating with internal departments to expedite loan processing and address customer needs
• Providing product information and guidance to help customers make informed decisions
• Following company policies, procedures and regulatory requirements at all times

Requirements:

• Diploma or equivalent; additional qualifications in finance or customer service are advantageous
• Proven experience in a customer service, preferably in financial services or loan processing
• Strong communication skills with the ability to retrieve the relevant documents
• Able to communicate in both Bahasa Malaysia and English
• Proficiency in relevant computer systems and software
• Ability to multitask and handle multiple customer enquiries whilst maintaining quality standards
• Strong attention to detail and commitment to accuracy in data entry and documentation
• Professional attitude and ability to remain calm under pressure
• Knowledge of financial products and loan terminology is preferred but not essential

About us:

8 Days Recruitment is a recruitment firm dedicated to connecting talented professionals with meaningful career opportunities across various industries. Our mission is to build lasting relationships between employers and employees by understanding the unique needs of both and facilitating successful placements that drive business growth and employee fulfilment. We pride ourselves on our professional approach, industry expertise and commitment to supporting both our candidates and clients.

Job summary:

Looking for a dedicated customer service with a passion for delivering excellent service and is well organized with a strong attention to detail.

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Opportunities for promotion

Work Location: In person