Customer Service Executive (Manufacturing)

About the Role
We are looking for a proactive Customer Service Executive to support order management, production scheduling, and customer coordination for our manufacturing operations. This role requires strong communication and stakeholder management skills, as you will be the main point of contact for assigned customers and internal teams across production, logistics, and supply chain.

What You Will Be Doing

• Act as the main account coordinator for assigned customers and handle day-to-day enquiries
• Review and process Purchase Orders, ensuring accuracy before order confirmation
• Coordinate with production, warehouse, logistics, and customer service teams to ensure smooth order fulfilment
• Track order status, shipment schedules, and delivery timelines to ensure on-time delivery
• Expedite urgent orders when required and support customers with delivery updates
• Monitor capacity availability and work with operations to plan production loading
• Track customer usage trends, forecasts, and purchasing patterns to support capacity planning
• Prepare order reports, fulfilment status updates, and customer activity summaries
• Handle escalations, resolve issues with cross-functional teams, and maintain high customer satisfaction.
• Support sales or supply chain teams in meeting monthly sales targets and resolve customer issue ,and service level KPIs
• Perform other ad-hoc duties assigned by Supervisor / Manager

Who We’re Looking For

• Min. 1 year experience in customer service, production planning, supply chain, logistics, or order fulfilment in a manufacturing environment
• Diploma or higher in Engineering, Supply Chain, Business, or related field
• Basic understanding of manufacturing workflows, planning, or ERP systems (SAP / Oracle / Microsoft Dynamics / etc.)
• Good coordination, multitasking, and communication skills across internal & external stakeholders
• Task-oriented, organised, and able to work in a fast-paced environment
• Experience in Sales Support or planning functions is an added advantage