Customer Service Executive - Network Operations & Support

Broad outline of the Role

• The role is responsible for network operations and maintenance. This is an 24 X 7 operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Minimum Qualifications & Experience

• Graduate with 2-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24 7 environments.
• Knowledge of network, NMS Systems, Optical Fiber Cable,

Key Responsibilities

• Maintaining, administering, upgrading, and troubleshooting on Network Management tools and TX equipment's.

• Network monitoring of Transmission Network

• Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.

• Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)

• Escalation and Notification Management

• First Level Troubleshooting for Transmission Customers.

• As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.

• Change Management notifications to end customer.

• Providing better experience to end customers for all products of customer.

• Should have good knowledge on SDH DWDM OTN technology and troubleshooting skill

Required Skills

• network operations
• sdh
• dwdm
• otn
• network management tools
• trouble ticket management
• incident management process