Customer Service Executive - New Graduated

SPECIFIC RESPONSIBILITIES

• Handle customer inquiries, requests, complaints and follow-ups in a professional and service-minded manner.
• Coordinate with customers regarding laboratory testing services, especially for food-related and consumer product samples.
• Use basic scientific knowledge to understand customer requirements and communicate effectively with laboratory and technical teams.
• Coordinate with laboratory administration and technical staff to collect information, check testing status and provide accurate updates to customers.
• Advise customers on testing status, including progress updates, result delays, testing issues or special testing conditions.
• Prepare quotations and service proposals for customers, and review customer inquiries before issuing quotations.
• Follow up with customers and internal teams to ensure smooth communication and timely service delivery.
• Handle customer concerns or complaints calmly and professionally, especially in urgent or high-pressure situations.
• Support sample pick-up, report delivery and invoice delivery coordination with messengers or related teams.
• Support sample registration tasks when required.
• Work under laboratory quality standards and comply with the company’s code of integrity and professional conduct.

REQUIRED SKILLS

• Bachelor’s degree in Science only. Fresh graduates are welcome to apply.
• Strong service mind with a genuine interest in customer service work.
• Enjoys coordination work and communicating with customers, laboratory teams and related internal teams.
• Good communication skills and ability to handle customer inquiries, requests and complaints professionally.
• Able to write and respond to customer emails in English.
• Able to work under pressure and remain patient when dealing with urgent customer requests or difficult situations.
• Attention to detail and accuracy, especially when dealing with food-related and consumer product testing services.
• Able to work 5 days per week and support regular overtime as required by daily operations.
• Basic understanding of quality systems or laboratory work is an advantage.